Frequently Asked Questions

Standard delivery takes 3–5 business days. Express delivery is available at checkout and typically arrives within 1–2 business days. International orders may take 7–14 business days depending on your location.

Yes. Once your order is dispatched, you will receive an email with a tracking link. You can also visit the ‘Track My Order’ section in your account dashboard at any time.

Same-day delivery is currently available in select cities for orders placed before 12:00 PM local time. This option will appear at checkout if it is available in your area.

Address changes can be made within 30 minutes of placing your order. Please contact our team immediately via live chat or email at orders@twelve.com.