Terms & Conditions

1. Acceptance of Terms

By accessing or using the Twelve website (twelve.com) and placing orders through it, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.

We reserve the right to update these terms at any time. Continued use of the website after changes are published constitutes acceptance of the revised terms.

2. About Us

Twelve Apparel Ltd is a company registered in England and Wales (Company No. 12345678), with its registered office at 12 Kensington Row, London, W8 5SF, United Kingdom. Our VAT registration number is GB 123 4567 89.

3. Product Information

We make every effort to accurately display the colours and appearances of our products. However, the actual colours you see may vary depending on your monitor's settings. All product descriptions, images, and specifications are provided in good faith and are as accurate as possible.

We reserve the right to withdraw or amend any product from sale without notice. Pricing and availability information is subject to change.

4. Pricing & Payment

All prices are displayed in the currency selected and are inclusive of applicable VAT where required by law. Prices are correct at the time of display but may change without notice prior to your order being placed.

• We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
• Payment is taken at the time your order is confirmed.
• If your payment is declined, your order will not be processed.
• We do not store your full card details on our servers.

5. Order Acceptance

All orders are subject to availability and acceptance. Receipt of an order confirmation email does not constitute acceptance of your order. Acceptance occurs when we dispatch your goods and send you a dispatch confirmation.

We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraudulent activity or where products are unavailable.

6. Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays outside our control (including postal strikes, customs delays, or extreme weather).

• Standard UK delivery: 3–5 business days
• Express UK delivery: 1–2 business days
• International delivery: 7–14 business days
• Risk of loss and title for items purchased pass to you upon delivery.

7. Returns & Refunds

You have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013. You then have a further 14 days to return the items. Items must be in their original condition, unworn, unwashed, with all tags attached.

Refunds will be processed to your original payment method within 5–10 business days of receiving the return. Original delivery charges are not refundable unless goods were faulty or incorrectly sent.

8. Intellectual Property

All content on this website — including text, images, graphics, logos, and designs — is the property of Twelve Apparel Ltd and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Twelve Apparel Ltd excludes all liability for any indirect, incidental, or consequential losses arising from your use of our website or products. Our total liability to you shall not exceed the value of the goods purchased.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

For any questions regarding these Terms and Conditions, please contact us at legal@twelve.com or write to us at 12 Kensington Row, London, W8 5SF.